Common Questions about Vacation Rental Homes


If I have questions during my stay, who can I call?

Our offices are open from 9:00 am to 5:00 pm daily and on Sunday from 10:00 am to 3:00 pm.
Guests may call us at 732-892-0123 or email at [email protected]  We ask that guests limit any after-hours emails to emergencies only.  Our reservation agents are only in the office from Wednesday through Sunday to respond to rental inquiries.  

What if there is an emergency and we need service after-hours?
Our homes are self-service. For emergency after-hours service, please call 732-892-0123. If no one immediately answers, leave a message & someone will get in touch with you as soon as possible.  We have staff on-call 24 hours a day, and they frequently check their messages and will respond quickly. 

Do vacation rentals in NJ have sales tax?
Yes but NOT WHEN YOU RENT with Shore Points Vacations with Keller Williams Realty! Rentals booked through a NJ Licensed Real Estate Broker are EXEMPT from paying sales tax, state occupancy fee and if applicable, the municipal occupancy fee. Save money when you rent with us! 

Can we have guests over during our stay?
The listed maximum sleeping capacity is the maximum number of people that can be in the home at any given time during your stay day or night. This is calculated based on the number of total people the home can sleep (double occupancy - two to a bed), including beds and other alternative areas to sleep such as sofa sleepers and futons. There are a few homes where there are more spaces for sleeping than the listed maximum occupancy. It's designed to allow for different sleeping configuration but is not intended to allow for more guests. 

How do I make a reservation?  Is it secure?
Booking a vacation rental with Shore Points Ward Vacations is a fast, easy and secure process.  Guests can view photos and amenities of each rental to find a home to fit their specific needs prior to booking.  Reservation holds can be made 24 hours a day online at www.shorepointsvacations.com or by calling one of our friendly reservationist's at 732-892-0123.

How do I check-in to my vacation rental?
Approximately one week prior to your arrival date, you will receive an email including pre-arrival information, check-in information. Check-in time is between 2:00 pm - 5:00 pm at our office located at 1513 Richmond Avenue, Pt. Pleasant, NJ 08742.

What time is check-out?
Check-out time is NO LATER THAN 10:00 AM.  Shore Points Ward Vacations is proud of the high standards of our vacation rentals, and in order to make sure there is time to turn the home over for the next guest, please be sure to adhere to the agreed upon check-out time. 

Are pets allowed?
Many of our vacation rental homes do not allow pets due to allergy concerns. Rentals that do allow pets usually limit them to one (1) housebroken domestic animals (dogs) unless otherwise stated. A $150.00 minimum, nonrefundable fee is charged for each pet. Any pets must be approved prior to occupancy. A pet of any kind on the premises of a non-pet property is absolutely prohibited and is grounds for immediate eviction of the entire party.

Does my rental come with parking?
The number of parking spaces available is listed in the description of most homes. If you have designated parking in a lot please park carefully so as not to block an adjacent space or any ingress/egress for other homes or units. There are municipal parking lots & metered parking spaces throughout the town. Additionally, there is posted permit parking from 12:00 AM to 4:30 AM in certain areas. For rentals in these locations we offer parking permits for your or your guests use and they are to be returned with your keys upon check-out.  A $25.00 fee will be due at time of check-out for any lost or damaged parking permits.

Does my rental come with Beach Badges? 

Some of our rental properties come with beach badges provided by the Homeowner for Tenants to use during their stay.  Please ask your rental agent if your rental includes beach badges.  It is up to the sole discretion of each property owner if they decide to include badges.  Our office does not have access to beach badges.  
  
What is the payment policy? 
After your reservation request is confirmed, up to 12% of the rental cost would be due, along with non-refundable $25.00 administration fee, $50.00 Vacation Rental Damage Protection fee and the refundable security (minimum $250.00) would be due. Subsequent advance rental payments are to be made payable to the OWNER and collected/distributed by Shore Points Ward Vacations at Keller Williams Ocean Living.  All payments are to be mailed to our office and addressed to Shore Points Ward Vacations at Keller Williams Ocean Living, 1513 Richmond Avenue, Point Pleasant, NJ 08742.  Guests will be notified via email when payments are received.  

What is the cancellation policy?
CANCELLATION POLICY: Should a request to cancel a confirmed reservation be received, the request will be accommodated by:
1. A request submitted via email at [email protected] This only notifies Rental Agent that the Guest has an interest in canceling reservation.
2. A mitigated refund amount will be offered if the unit is re-rented.
3. Refunds will be mitigated according to the following calculation method- Total Rental Amount less 100% Administrative/Insurance Fees, less 100% Commission.
4. Refunds will be processed one week following the original confirmed rental dates being re-rented.
5. Refunds related to inclement weather or acts of God will not be accommodated. Again, the deposit will be returned ONLY if Rental Agents are able to re-rent the Property for the same period and rental amount, or amount agreed upon by canceling Tenant. The administrative fees, insurance and commissions are non-refundable.                             
 
We'd like to rent a property for less than a week, is this possible?
Not during peak season (late June, all of July and August and early September) unless there is a cancellation or last minute availability. We do offer holiday weekend rentals for Memorial Day Weekend, 3 night minimum as well as Labor Day Weekend specials.

What do I need to bring?
Guests should bring sheets & towels (unless you’ve purchased Linen Service), any soaps & detergents you may need, trash bags, and paper products (paper towels, toilet paper, napkins, etc.)  Most kitchens are equipped with coffee maker, dishes, glasses, flatware, and a basic supply of pots & pans. If you have any specific questions about amenities in your unit, just call 732-892-0123.  Our office recommends Coastal Linen Supply for bed & bath rentals.  Visit  coastallinen.com or call them direct at 732-830-8228.

What if I'm arriving late?
Please be sure to call ahead 732-892-0123 if you will be arriving after 5:00 P.M. so that we can make the necessary arrangements and ensure that your check-in envelope & keys are waiting for you when you arrive. 

What if I get locked out?
If for some reason you become locked out of your property please call our office for assistance at 732-892-0123.  A $150.00 lockout fee will be assessed for after-hours assistance for an emergency locksmith or other service.

Will my Vacation Rental Damage Protection fee be refunded to me?
No, the $50 Vacation Rental Damage Protection fee is non-refundable. This plan protects you for up to $3,000 in coverage against accidental damage to your property. However, this damage must be reported to Shore Points Ward Vacations staff as soon as it occurs. Certain pet-friendly properties may also charge a non-refundable Pet Fee, while others require a separate Pet Security Deposit that is exclusive of the damage waiver/security deposit for the unit itself. Finally, most properties in our inventory require a traditional and minimal Security Deposit. This deposit is refundable to guests within 30 days of check-out, as long as the rental is left in good condition and there are no charges for excessive housekeeping or maintenance, lost badges, wind damage to outdoor furniture or other damage not covered by the Protection Plan.

What is the Damage Protection Fee & how does it work?
Each reservation is charged a non-refundable fee of $50.00 for a Vacation Rental Damage Protection. This plan is designed to protect you from charges due to accidental damage only. The plan can provide up to $3,000.00 to repair accidental damages (beyond normal wear and tear). If any damages surpass $3,000.00, additional charges will be responsibility of the Guest and written documentation will be sent to the Guest of record. If damages are determined to be caused by the willful misconduct, misuse, or pets; the Vacation Rental Damage Plan will be voided on the grounds of intentional acts, gross negligence, willful conduct by Guests or Licensee of Guests, or visitor. These occurrences will result in the Guests security deposit being charged in part or in full for any damages and management fees. The plan does not cover any additional management fees or fines. ALL ACCIDENTAL DAMAGE MUST BE REPORTED TO THE SHORE POINTS WARD VACATIONS OFFICE IMMEDIATELY PRIOR TO THE GUESTS DEPARTURE TO QUALIFY FOR PROTECTION.  Guests will be required to fill out the required claim form provided by CSA to report accidental damages.

If I accidentally break something am I automatically covered by the Vacation Rental Damage Protection Plan?
No, A guest MUST REPORT any damage at the property during their stay to qualify for full coverage. If damage is discovered by Owner after departure the Vacation Rental Damage Protection Plan waiver can be denied and Tenant will be responsible to reimburse Owner for damages.  Please report any damage if it occurs.  

 
Do you handle Real Estate Sales?
Yes!  The Shore Points Ward Team at Keller Williams is a Full Time & Full Service Real Estate Team offering experienced service in all areas of New Jersey Shore Real Estate: Buying, Selling, Renting including Vacation Rentals, Luxury Homes, Waterfront, New Construction, Condo, Investment, REO Bank Owned and Short Sales, First Time Home Buyers, Adult Community, Commercial. We also offer the best marketing plan for new development, subdivisions, condominium projects – New Jersey Shore Real Estate Developers small and large.
 
James Ward, Broker-Associate and founder of the Shore Points Ward Team was voted as the “Best Real Estate Agent in Ocean County”, NJ Realtors Circle of Excellence Sales Award winner and has even been featured on HGTV!

Our knowledge and expertise allows us to guide buyers & market properties in the entire New Jersey Shore area, including: Point Pleasant Beach, Point Pleasant Boro, Bay Head, Mantoloking, Manasquan, Brick Township, Brielle, Wall Township, Sea Girt, Spring Lake, Belmar, Lake Como, Spring Lake Heights, Bradley Beach, Avon by the Sea, Howell, Jackson, Toms River, Lavallette, Ortley Beach, Seaside Heights, Seaside Park, and more!

CLICK HERE TO VISIT OUR REAL ESTATE SALES WEBSITE