Common Questions about Vacation Rental Homes


Be sure to add our Shore Points Team Email to your Address Book & Safe Senders List to receive important news & updates!

Do vacation rentals in NJ have sales tax?
Yes but NOT WHEN YOU RENT with Shore Points Vacations with Keller Williams Realty! Rentals booked through a NJ Licensed Real Estate Broker are EXEMPT from paying sales tax, state occupancy fee and if applicable, the municipal occupancy fee. Save money when you rent with us! 

How come I see the same rental properties you feature on different websites like VRBO? 
It is common for our rentals to also be booked by owners using other platforms like VRBO or AirBnB. Since GUESTS are responsible to pay the sales & occupancy taxes, Guests will save a few hundred minimum to a few THOUSAND dollars just by using Shore Points Vacations instead! Even more if they are booking multiple weeks! 

All of our Rental Homes rent on a 7-day Weekly basis during the Summer Season (prime season: last week of June through to Labor Day & discounted rates for 1 week min. Spring/Fall shoulder seasons), starting on the last Saturday in June until the first Saturday in September. We do have a  few properties that rent Friday to Friday. Longer term "winter rentals" are available for 30 day minimum, beginning Oct 1. but please inquire. 

All Rental Homes Check-in between 2:00 PM - 5:00 PM and Check-out no later than 10:00 AM.

If I have questions during my stay, who can I call?

Our offices are open from 9:00 am to 5:00 pm daily and on Sunday from 10:00 am to 3:00 pm.
Guests may call us at 732-892-0123 or email at [email protected]  We ask that guests limit any after-hours emails to emergencies only.   

What if there is an emergency and we need service after-hours?
Our homes are self-service. For emergency after-hours service, please call 732-892-0123. If no one immediately answers, leave a message & someone will get in touch with you as soon as possible.  We have that will frequently check their messages and will respond quickly.  

Can we have guests over during our stay?
The listed maximum sleeping capacity is the maximum number of people that can be in the home at any given time during your stay day or night. This is calculated based on the number of total people the home can sleep (double occupancy - two to a bed), including beds and other alternative areas to sleep such as sofa sleepers and futons. There are a few homes where there are more spaces for sleeping than the listed maximum occupancy. It's designed to allow for different sleeping configuration but is not intended to allow for more guests. 

How do I make a reservation?  Is it secure?
Booking a vacation rental with Shore Points Ward Vacations is a fast, easy and secure process.  Guests can view photos and amenities of each rental to find a home to fit their specific needs prior to booking.  Reservation holds can be made 24 hours a day online at www.shorepointsvacations.com or by calling one of our friendly reservationist's at 732-892-0123.

Be sure to add our Shore Points Team Email to your Address Book & Safe Senders List to receive important news & updates!

How do I check-in to my vacation rental?
Approximately one week prior to your arrival date, you will receive an email including pre-arrival information, check-in information. Check-in time is between 2:00 pm - 5:00 pm at our office located at 1513 Richmond Avenue, Pt. Pleasant, NJ 08742. We are checking our guests in curb-side and we will provide detailed instructions via email prior to your arrival date. 

What time is Check-Out?
Check-out time is NO LATER THAN 10:00 AM.  Shore Points Ward Vacations is proud of the high standards of our vacation rentals, and in order to make sure there is time to turn the home over for the next guest, please be sure to adhere to the agreed upon check-out time. 

Are pets allowed?
Many of our vacation rental homes do not allow pets due to allergy concerns. Rentals that do allow pets usually limit them to one (1) housebroken domestic animals (dogs) unless otherwise stated. A $150.00 minimum, nonrefundable fee is charged for each pet. Any pets must be approved prior to occupancy. A pet of any kind on the premises of a non-pet property is absolutely prohibited and is grounds for immediate eviction of the entire party.

Does my rental come with parking?
The number of parking spaces available is listed in the description of most homes. If you have designated parking in a lot please park carefully so as not to block an adjacent space or any ingress/egress for other homes or units. There are municipal parking lots & metered parking spaces throughout the town. Additionally, there is posted permit parking from 12:00 AM to 4:30 AM in certain areas. For rentals in these locations we offer parking permits for your or your guests use and they are to be returned with your keys upon check-out.  A $25.00 fee will be due at time of check-out for any lost or damaged parking permits.

Does my rental come with Beach Badges? 

Some of our rental properties come with beach badges provided by the Homeowner for Tenants to use during their stay as a courtesy.  Please ask your rental agent if your rental includes beach badges.  It is up to the sole discretion of each property owner if they decide to include badges.  Our office does not have access to beach badges.  
  
What is the payment policy? 
After your reservation request is confirmed, up to 50% of the rental cost would be due, along with a non-refundable administration fee OR a 4% processing fee, mandatory $50.00 Vacation Rental Damage Protection fee and the refundable security desposit (if applicable) would be due. Subsequent advance rental payments via check are to be made payable to the OWNER and collected/distributed by Shore Points Ward Vacations at Keller Williams Ocean Living. Final payments via credit card are due no later than 45 days PRIOR to your check-in date.  All payments via check are to be mailed to our office  Attn: Shore Points Vacations at Keller Williams Ocean Living, 1513 Richmond Avenue, Point Pleasant, NJ 08742.  Guests will be notified via email when payments are received.
We accept the following payment methods: Personal Checks, Certified Bank Checks or Money Orders. All major credit cards.  

What is the cancellation policy?
Please note that in the event the Guest wishes to cancel this lease, he/she/they shall
make such request in writing to [email protected] Reservations secured by a credit or debit card can be
cancelled with a full refund up to 10 days from initial payment.  Thereafter, lease shall be terminated only after
another Tenant is secured or permission from the owner is otherwise granted.  Guest acknowledges that
Shore Points Vacations/Keller Williams Realty Ocean Living will not permit a refund or “charge back” after the            ___________
said ten (10) day period. A mitigated refund amount will be offered if the unit is re-rented. Refunds will be                  Tenant Initial
mitigated according to the following calculation method: Total Rental Amount less 100% administrative,booking,
insurance fees, less 100% commission fee of 10% of rental amount.
       
                 
We'd like to rent a property for less than a week, is this possible?
This depends on the town the rental is located... in Point Pleasant Beach for example, there is an ordinance requiring a 7 day minimum during the summer Season until end of September. Beginning in October a 30 day minimum is required. 

What do I need to bring?
Guests  need to bring sheets, pillows, blankets/bedspreads & towels (unless you’ve purchased Linen Service), any cleaners, soaps & detergents you may need, trash bags, and paper products (paper towels, toilet paper, napkins, etc.)  Most kitchens are equipped with coffee maker, dishes, glasses, flatware, and a basic supply of pots & pans. If you have any specific questions about amenities in your unit, just call 732-892-0123.  Visit our Linen Rentals info page: https://www.shorepointsvacations.com/linen-rentals.htm

Please Remember to Bring:
• Bed Linens, Blankets/Comforters & Pillows
• Towels (bath & beach)
• Toilet Paper, Paper Towels, Napkins
• Soap, Laundry Detergent, Favorite cleaners, etc.
• Baby Equipment (Cribs, Pack 'n Play, Baby Gates, etc.)
• Any preferred cleaning products to ensure your families personal comfort during your stay. 
*All Rental Homes are Professionally Cleaned & Sanitized in between each Tenant. 

What if I'm arriving late?
Please be sure to call ahead 732-892-0123 and send an email to [email protected] if you will be arriving after 5:00 P.M. so that we can make the necessary arrangements and ensure that your check-in envelope & keys are waiting for you when you arrive. 

What if I get locked out?
If for some reason you become locked out of your property please call our office for assistance at 732-892-0123.  A $150.00 lockout fee will be assessed for after-hours assistance for an emergency locksmith or other service.

Will my Vacation Rental Damage Protection fee be refunded to me?
No, the $50 Vacation Rental Damage Protection fee is non-refundable. This plan protects you for up to $3,000 in coverage against accidental damage to your property. However, this damage must be reported to Shore Points Ward Vacations staff as soon as it occurs. Certain pet-friendly properties may also charge a non-refundable Pet Fee, while others require a separate Pet Security Deposit that is exclusive of the damage waiver/security deposit for the unit itself. Finally, most properties in our inventory require a traditional and minimal Security Deposit. This deposit is refundable to guests within 30 days of check-out, as long as the rental is left in good condition and there are no charges for excessive housekeeping or maintenance, lost badges, wind damage to outdoor furniture or other damage not covered by the Protection Plan.  All security deposits are held by Keller Williams Ocean Living in a special escrow Trust account. Security deposits will be refunded within 30 days from date of departure and will be returned only to the person named in the lease agreement.

What is the Damage Protection Fee & how does it work?
Each reservation is charged a non-refundable fee of $50.00 for a Vacation Rental Damage Protection. This plan is designed to protect you from charges due to accidental damage only. The plan can provide up to $3,000.00 to repair accidental damages (beyond normal wear and tear). If any damages surpass $3,000.00, additional charges will be responsibility of the Guest and written documentation will be sent to the Guest of record. If damages are determined to be caused by the willful misconduct, misuse, or pets; the Vacation Rental Damage Plan will be voided on the grounds of intentional acts, gross negligence, willful conduct by Guests or Licensee of Guests, or visitor. These occurrences will result in the Guests security deposit being charged in part or in full for any damages and management fees. The plan does not cover any additional management fees or fines. ALL ACCIDENTAL DAMAGE MUST BE REPORTED TO THE SHORE POINTS WARD VACATIONS OFFICE IMMEDIATELY PRIOR TO THE GUESTS DEPARTURE TO QUALIFY FOR PROTECTION.  Guests will be required to fill out the required claim form provided by CSA to report accidental damages.

If I accidentally break something am I automatically covered by the Vacation Rental Damage Protection Plan?
No, A guest MUST REPORT any damage at the property during their stay to qualify for full coverage. If damage is discovered by Owner after departure the Vacation Rental Damage Protection Plan waiver can be denied and Tenant will be responsible to reimburse Owner for damages.  Please report any damage if it occurs.  

Garbage/RecyclingClick to view Garbage/Recycling Schedule
Please, if you have cans full of recycling bring them to The Recycling Center is located on Cooks Lane.  Hours: 7:00AM-11:30AM and 12:30PM-3:45PM Closed on Wednesdays and Sundays. There are several red dumpsters available for you to discard all the overflow recycling from Wednesday, Thursday, Friday, and Saturday morning when you check out. Saturday drop off is 8:00 AM to 3:00 PM. 
  • Owner must provide all tenants with approved garbage receptacles and no more than one (1) plastic bag can accompany those receptacles at the curb for collection.
  • All receptacles must be clearly labeled with correct numeric street address.
  • Garbage receptacles may be placed at the curb for collection NO EARLIER than 5:00PM the day preceding collection and must be removed from the curb by 6:00PM the day of collection, EXCEPT for Arnold Avenue, Channel Drive, Ocean Avenue, Broadway and Inlet Drive.  Receptacles located on these streets must be removed from the curb within one (1) hour of collection OR no later than 1:00PM. 
  • Streets North of Arnold Avenue and East of Ocean Avenue may not place garbage on Ocean Avenue for collection during the Summer Collection Schedule. (See below for dates.) Garbage will be collected on the lanes in front of the homes. 
  •  SUMMER COLLECTION SCHEDULE – 3rd Monday in May through the 3rd Monday in September Click to view Garbage/Recycling Schedule
  • No garbage will be collected if not prepared properly. 
  • Limits for Receptacles – 45 GALLON MAXIMUM CAPACITY / 60LB WEIGHT LIMIT
Propane Tank Exchange Locations:
Bain's Point Hardware

Jenkinson's Boardwalk Know Before You Go Info Page

Re-Booking for Next Year
After the vacation, our Guests are given the option to rent the same corresponding weeks at the same rental property for the following year, so long as it is approved by the Homeowner.  Please be sure to notify your rental agent if you would like to re-rent your vacation home for the following year.
 
Do you handle Real Estate Sales?
Yes!  The Shore Points Ward Team at Keller Williams is a Full Time & Full Service Real Estate Team offering experienced service in all areas of New Jersey Shore Real Estate: Buying, Selling, Renting including Vacation Rentals, Luxury Homes, Waterfront, New Construction, Condo, Investment, REO Bank Owned and Short Sales, First Time Home Buyers, Adult Community, Commercial. We also offer the best marketing plan for new development, subdivisions, condominium projects – New Jersey Shore Real Estate Developers small and large.
 
James Ward, Broker-Associate and founder of the Shore Points Ward Team was voted as the “Best Real Estate Agent in Ocean County”, NJ Realtors Circle of Excellence Sales Award winner and has even been featured on HGTV!

Our knowledge and expertise allows us to guide buyers & market properties in the entire New Jersey Shore area, including: Point Pleasant Beach, Point Pleasant Boro, Bay Head, Mantoloking, Manasquan, Brick Township, Brielle, Wall Township, Sea Girt, Spring Lake, Belmar, Lake Como, Spring Lake Heights, Bradley Beach, Avon by the Sea, Howell, Jackson, Toms River, Lavallette, Ortley Beach, Seaside Heights, Seaside Park, and more!

CLICK HERE TO VISIT OUR REAL ESTATE SALES WEBSITE